ZANATTO / OFFICIAL KODAK REPRESENTATIVE

KODAK

Technology connected
to your production.

Process-free offset plates, workflow automation and technical support for CtPs.

Zanatto brings Kodak solutions into your printing operation, with guidance on selecting, integrating and maintaining each stage of the process.

Industrial printing, technology and logistics illustration in yellow, black and red

01 / OFFSET PLATES

KODAK SONORA

From CtP to press.One less step in prepress.

The SONORA family comprises process-free thermal plates. After CtP imaging, the plate goes straight to the press, eliminating the plate processor and prepress developing chemistry.

Eliminating this stage reduces the water and energy consumption associated with processing, simplifies routines and frees space previously occupied by developing equipment. The benefit is a more direct workflow with fewer processing variables.

Discover the SONORA family at Kodak ↗

02 / PROCESS-FREE TECHNOLOGY

KODAK SONORA Xtra

Plate evolution.More process-free applications.

SONORA Xtra expanded the reach of Kodak's process-free technology to offset applications with more demanding production requirements. It combines the elimination of prepress developing with performance suited to a wider range of operations.

The result is an alternative for printers seeking a simpler plate workflow while maintaining print quality and productivity. Specification takes account of each job's CtP, inks, substrate and run length.

Discover SONORA Xtra technology at Kodak ↗

03 / WORKFLOW

KODAK PRINERGY

From file to production. A connected workflow, greater control and productivity.

PRINERGY connects prepress stages in an integrated workflow. File preparation, color management, proofing and plate output follow standardized processes, with greater job control and fewer repetitive tasks.

PREPARE

Files under control.

Job organization and PDF processing with defined parameters to make preparation more consistent.

AUTOMATE

Rules that work.

Rules-based automation (RBA) structures workflow routines and decisions, reducing manual interventions and repetitive tasks.

PRODUCE

Color, proofs
and plates.

Color management, proof generation and plate output connected to the workflow, according to the purchased features and configuration.

04 / ZANATTO SERVICES

Support for Kodak CtPs.

Your production in focus.Technical knowledge. Close support.

As an official Kodak representative, Zanatto combines technology and close relationships to support customers operating their CtPs. Our specialists guide applications, assess technical needs and support the pursuit of production stability and continuity.

Service takes account of the equipment model, configuration and operating conditions. Talk to the team to define the right service for your prepress line.

Request Kodak CtP support ↗

Kodak and Zanatto.
Alongside your production.

Talk to our specialists ↗Back to Zanatto's site ↗

ZANATTO / TECHNICAL SUPPORT

Procedure for Opening Support Requests

September 2026 document · Valid until January 1, 2027

Zanatto Graphic Solutions offers a fast, efficient service system to ensure problems are resolved effectively. To open a support request, follow the steps below:

Initial contact

Send an email to offset@zanatto.com.br.

Email subject

TECHNICAL SUPPORT / Printing company NAME XYZK

Information in the email body

Describe the problem clearly and objectively, including the following details:

Software or CtP
Provide the software name or the CtP serial number and model.
Problem description
Describe the issue, including error messages or unexpected behavior. You may attach photos if you wish.
Contact person and telephone number
Provide the contact person's name and a telephone number for a callback.

Initial response (SLA)

  • During service hours, 8:00 to 15:00, the initial response will be within 180 minutes for customers without a contract.
  • Requests opened after 15:00 may receive a response only the following day by 9:30, depending on specialist availability.
  • Customers with a support contract receive response times according to their contracted support level, with faster responses under the terms of the contract.

Remote diagnosis

If necessary, we provide a connection of up to 30 minutes for remote diagnosis. Consult the commercial contact responsible for your account about service terms.

Customers who purchase Zanatto supplies

If the problem is resolved within 30 minutes, the service will be free of charge for customers who purchase Zanatto supplies.

Customers who do not purchase Zanatto supplies

If the problem is resolved within 30 minutes, a minimum charge of 1 hour will apply. Consult the commercial contact responsible for your account for pricing and applicable terms.

After the initial 30 minutes of access

Problem resolved

Consult the commercial contact responsible for your account for service pricing and terms. Customers with a support contract receive more favorable pricing, according to their contracted program.

Problem not resolved

Regardless of remote access duration, diagnosis will guide the next steps. If corrective maintenance is necessary, an additional quotation will be provided. Consult the commercial contact responsible for your account about service terms.

The proposal will detail the services and expenses needed to resolve the problem, including parts if necessary and any diagnosis-specific considerations. Consult the commercial contact responsible for your account for pricing and terms. Customers with a contract receive more favorable pricing.

About the additional quotation

The quotation will be sent within 48 hours after remote service. For customers with a contract, this period is reduced to 36 or 24 hours, according to the contracted support level.

Importance of remote access

Remote access lets our team diagnose and resolve issues quickly and accurately without travel. It speeds up resolution, minimizes downtime and ensures an effective solution with the least possible impact.

Contracts and benefits

If you have questions about contract models or need information on more attractive pricing and faster response times, contact the salesperson responsible for your account.

A support contract gives you more favorable terms, such as more attractive pricing, priority service and faster responses, keeping your operation running at the right pace.

OUR TEAM'S KNOW-HOW

More than 350 years of combined experience

In pursuit of excellence as a solutions provider for the printing industry, Zanatto Graphic Solutions has a team of specialists with more than 350 years of combined experience. This consolidated expertise ensures comprehensive support for hardware, software and products, addressing every need efficiently and personally.

Our specialists are the foundation for fast, precise and innovative solutions aligned with the market's highest standards.

Still have a question?

I am available to clarify any questions.

Magda Lopes

Prepress Specialist / Support Requests and Contracts Manager

(11) 9 8193 8271magda.lopes@zanatto.com.br