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TECHNOLOGY FOR THE PRINTING INDUSTRY

Every print
starts with a choice.

For almost five decades, we have connected technical expertise, materials and equipment to turn production decisions into consistent results.

Explore our solutions ↘Meet Zanatto ↗
PLATES & SUPPLIESCOLOR TECHNOLOGYSPECIALIST SUPPORTTHROUGHOUT BRAZIL

01 / PORTFOLIO

A partner for
every stage of production.

From image formation to color standardization, we help your operation choose the right technology for each job.

01 / PRINTING

Offset

Plates and blankets.Printing supplies.Production stability.

Discover the solutions ↗
 02 / CONSISTENCY

X-Rite

Color measurement and control.X-Rite solutions in the workflow.Production consistency.

Explore the technology ↗
 03 / RISE PLATFORM

Flexography

RISE plates and technology.Flexographic equipment.Production quality.

Visit RISE Flexo ↗
 04 / KODAK TECHNOLOGY

KODAK

SONORA plates and PRINERGY.Technical support for CtPs.Represented by Zanatto.

Discover Kodak ↗

02 / OFFSET

Quality built
from the plate onwards.

Products for prepress and offset printing, selected for different substrates and production routines.

01 — PREPRESS

Z Power plates

Thermal options with and without processing to match productivity and image quality to the printer's requirements.

View offset plates ↗
02 — PRINTING

Continental blankets

Solutions for ink transfer and image reproduction under various offset printing conditions.

View blankets ↗
03 — SUPPLIES

Auxiliary supplies

BOPP, calibrated packing paper and fountain solution complete the portfolio for everyday production.

Explore the supplies ↗

FROM PREPRESS TO PRINTING / RISE FLEXO

Born to
RISE.

We understand flexography end to end. We combine products, technology and application support in a 360° solution for flexographic prepress, from imaging and dot formation to the plate ready for printing.

Discover RISE Flexo ↗Innovation · HRX + DFL platform ↗
Prepress illustration with computers, modular narrow-web and wide-web flexographic presses in RISE colors

ZANATTO / OFFICIAL KODAK REPRESENTATIVE

KODAK

Technology connected
to your production.

Process-free offset plates, workflow automation and technical support for CtPs.

Zanatto brings Kodak solutions into your printing operation, with guidance on selecting, integrating and maintaining each stage of the process.

Support for Kodak CtP or Kodak Workflow
Industrial printing, technology and logistics illustration in yellow, black and red

ZANATTO / COLOR SCIENCE

X-Rite

The same color.
In every decision.

Measure precisely.
Evaluate confidently.
Communicate consistently.

From visual assessment to instrumental measurement, X-Rite solutions connect color to your production workflow. Instruments, light booths and calibration tools help your team make quality decisions with greater confidence.

Explore X-Rite solutions ↗
Printing color-control laboratory with spectrophotometer, light booth and calibrated monitor

SPECIALIST TEAM

A 360° view.
Knowledge that becomes innovation.

Understanding an operation means seeing the whole picture. Our Specialist Team connects hardware, software, materials and applications to understand customer needs in 360° — from image formation to the printed result.

360°

A complete view.

Processes, equipment and applications analyzed together, guiding decisions with knowledge of the entire operation.

+350

Years of combined experience.

The team's combined knowledge turns experience into practical guidance, efficiency, quality and high performance.

4

Innovation patents pending.

Projects developed by the team form part of the innovation portfolio and demonstrate the depth of its technical expertise.

This experience goes beyond support: it enables us to develop technology, innovate and work alongside each customer to make production more stable, productive and profitable.

Talk to our specialists

04 / ABOUT ZANATTO

Experience that
goes into production.

Since 1978, Zanatto has worked alongside Brazil's printing industry. With headquarters in Curitiba, sales offices in São Paulo and Porto Alegre and representatives nationwide, we bring technology and expertise closer to those who need to produce with confidence.

Our work spans material selection, technical support and relationships with every customer.

Explore our history

LET'S TALK

Your next result
starts here.

falecom@zanatto.com.br ↗
CURITIBA / HEADQUARTERS(41) 3362-1415

Av. Comendador Franco, 165
Jardim Botânico · Curitiba, PR

SÃO PAULO(11) 3775-2727

Rua Oiti, 91
Vila Regente Feijó · São Paulo, SP

PORTO ALEGRE(51) 3337-7637

Av. São Pedro, 844
São Geraldo · Porto Alegre, RS

View all contact channels ↗

ZANATTO / TECHNICAL SUPPORT

Procedure for Opening Support Requests

September 2026 document · Valid until January 1, 2027

Zanatto Graphic Solutions offers a fast, efficient service system to ensure problems are resolved effectively. To open a support request, follow the steps below:

Initial contact

Send an email to offset@zanatto.com.br.

Email subject

TECHNICAL SUPPORT / Printing company NAME XYZK

Information in the email body

Describe the problem clearly and objectively, including the following details:

Software or CtP
Provide the software name or the CtP serial number and model.
Problem description
Describe the issue, including error messages or unexpected behavior. You may attach photos if you wish.
Contact person and telephone number
Provide the contact person's name and a telephone number for a callback.

Initial response (SLA)

  • During service hours, 8:00 to 15:00, the initial response will be within 180 minutes for customers without a contract.
  • Requests opened after 15:00 may receive a response only the following day by 9:30, depending on specialist availability.
  • Customers with a support contract receive response times according to their contracted support level, with faster responses under the terms of the contract.

Remote diagnosis

If necessary, we provide a connection of up to 30 minutes for remote diagnosis. Consult the commercial contact responsible for your account about service terms.

Customers who purchase Zanatto supplies

If the problem is resolved within 30 minutes, the service will be free of charge for customers who purchase Zanatto supplies.

Customers who do not purchase Zanatto supplies

If the problem is resolved within 30 minutes, a minimum charge of 1 hour will apply. Consult the commercial contact responsible for your account for pricing and applicable terms.

After the initial 30 minutes of access

Problem resolved

Consult the commercial contact responsible for your account for service pricing and terms. Customers with a support contract receive more favorable pricing, according to their contracted program.

Problem not resolved

Regardless of remote access duration, diagnosis will guide the next steps. If corrective maintenance is necessary, an additional quotation will be provided. Consult the commercial contact responsible for your account about service terms.

The proposal will detail the services and expenses needed to resolve the problem, including parts if necessary and any diagnosis-specific considerations. Consult the commercial contact responsible for your account for pricing and terms. Customers with a contract receive more favorable pricing.

About the additional quotation

The quotation will be sent within 48 hours after remote service. For customers with a contract, this period is reduced to 36 or 24 hours, according to the contracted support level.

Importance of remote access

Remote access lets our team diagnose and resolve issues quickly and accurately without travel. It speeds up resolution, minimizes downtime and ensures an effective solution with the least possible impact.

Contracts and benefits

If you have questions about contract models or need information on more attractive pricing and faster response times, contact the salesperson responsible for your account.

A support contract gives you more favorable terms, such as more attractive pricing, priority service and faster responses, keeping your operation running at the right pace.

OUR TEAM'S KNOW-HOW

More than 350 years of combined experience

In pursuit of excellence as a solutions provider for the printing industry, Zanatto Graphic Solutions has a team of specialists with more than 350 years of combined experience. This consolidated expertise ensures comprehensive support for hardware, software and products, addressing every need efficiently and personally.

Our specialists are the foundation for fast, precise and innovative solutions aligned with the market's highest standards.

Still have a question?

I am available to clarify any questions.

Magda Lopes

Prepress Specialist / Support Requests and Contracts Manager

(11) 9 8193 8271magda.lopes@zanatto.com.br